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Showing posts from October 9, 2016

How To Unravel the Mysteries of a Keyword Search

Providing the ultimate 'shopping' experience for our customers has always been important at Vital Imagery Ltd. To that end we've recently added LiveChat to our websites so that people who have a quick question while browsing clipart can reach out immediately. It's been an interesting exercise, of course — people using the feature for play time for example.  However, when someone is seriously interested in an answer to a legitimate query, there is great satisfaction for the support staff in being able to respond in a timely manner.  One of the most frequent requests has been for assistance in finding a particular image or photo. The quandary for us is to determine if laziness or intimidation are at heart.  If it's the former, and people just can't be bothered, we're happy to help as much as we can. If it's the latter, however, we need to find a way to help people feel less overwhelmed by the incredible amount of content. For this reason, I've